Student Affairs promotes overall student development and success, fosters an equitable university environment to support inclusion and respect, and promotes university engagement.

The University is home to a wide variety of exceptional students. We want to make your educational experience with us a highly successful time – whether you’re a permanent resident, a three-year visitor, or a week-long guest! To learn more about the Provo Area, visit our Provo Information & Area Resources link.  Student success tips and resources may be found at the University’s Library and Resource Center website.

There are a variety of student services available to you both here in town and virtually. Check out the information below to see the services that are available to you in more detail.

Accessibility

Rocky Mountain University of Health Professions complies with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA) of 1990.

ADA Academic Accommodations:

RMUoHP adheres to all of the applicable federal civil rights laws and laws of the state of Utah regarding unlawful discrimination.  Accordingly, RMUoHP makes all academic programs and services accessible to and useable by “qualified individuals with disabilities” in the most integrated setting appropriate, unless doing so would:

  • Result in a fundamental alteration in the course or program that compromises the integrity of the course or program, or
  • Cause undue financial or administrative burdens.

As defined by the University, a “qualified individual with disability” is one who:

  1. Has a disability that substantially limits learning, including, but not limited to, physical and affective conditions as interpreted by current law; and
  2. Has a documented record of such disability; or is perceived by others as having a disability.

It is the responsibility of the student who meets the definition of a “qualified individual with a disability” to request an appropriate accommodation through the Committee on Inclusiveness via the Department of Student & Alumni Affairs, if they believe their disability will interfere with their ability to successfully complete an academic program at RMUoHP.

If a student meeting the definition of a “qualified individual with a disability” believes their disability will interfere with the ability to successfully complete an academic program at RMUoHP, a reasonable accommodation may be requested.

To request Academic Accommodations, please complete this form and submit to Ray Rodriguez, Institutional Equity Officer, at [email protected].  For further assistance, please call the Office of Institutional Equity at 385-375-8798, or stop by the Office located in room 195, Building 3, of the RMUoHP main campus.

Students at RMUoHP are assigned rm.edu email addresses by the University’s IT Department. Upon a new student enrollment, students receive an email from [email protected] with information on how to login to a newly created rm.edu student email account along with instructions on how to signin to the University’s single-sign in system, OKTA.

Once the above steps are completed, students receive an informational email regarding access to the online learning platform, Canvas.

Students are expected to keep student email passwords secure; student email addresses may not be shared with any other individuals. The University expects students to check their rm.edu student email accounts frequently.

For issues or questions relating to your student rm.edu email accounts, please email the University’s IT Department [email protected].

Graduate Student Resources

Provides general information on graduate student “survival”: finding a balance with life, managing stress, academic pressures, financial pressures, health & wellness, career preparation, time management, writing the Dissertation, finding community, current research on graduate students and developing a worldview

The Graduate Student Survival Guide

Writing resources:

Dissertation

Other Valuable Graduate Student Resources

Rocky Mountain University of Health Professions affirms its commitment to promote the goals of fairness and equity in all aspects of the educational enterprise. Discrimination, harassment, and sexual misconduct is unwelcome at RMU, and should be reported to the appropriate parties so that it can be investigated, remedied, and addressed to both stop the offense and limit or eliminate further harm to RMU students, staff, and visitors.

Inquiries about and reports of harassment, misconduct, or discrimination may be made to the Discrimination Hotline, at 385.375.8344.

More information, including an online reporting form, may be found here: Institutional Equity

RMU 101 is the University’s online orientation course for new students, located in Canvas, the University’s online learning management system (LMS).  The course opens six weeks before the start of the semester, and all new students (except PA) are required to complete RMU 101 prior to beginning coursework. Students are emailed login information just prior to course opening; later-admitted students are sent login info upon acceptance.

Within RMU 101, students review support and tutorial information while completing required activities. This course orients students on the RMUoHP community and how to be a successful distance graduate student.

Jan Reese, Director of Instructional Technology, is the course instructor, and she can be reached at [email protected] or 801.734.6830.

Student Senate

The University Student Senate voices student issues and concerns while promoting student goals within the University’s shared governance model. The purpose of the Senate is to represent the needs and interests of students from every program at the University during their matriculation. The Student Senate works within the University’s shared governance model by developing and supporting systems of open communication amongst the following;  President’s Executive Council (PEC), President’s Cabinet (PC), Academic Leadership Council (ALC), Faculty Senate, Employee Senate, and Residential Class Leaderships. The Student Senate consists of student representatives from every degree program at RMUoHP.

The Functions of the Student Senate are as follows:

  1. Address the needs of all students at the University.
  2. Act as a representative for students within their respective program and the University shared governance senates.
  3. Seek out the needs of students, within their respective programs, on issues, concerns, feedback, needs, and ideas to bring forward for Student Senate meetings and the President’s Cabinet, when pertinent.
  4. Provide transparency and enhanced communication regarding Senate meeting outcomes, meeting minutes, next steps, and progression of items brought forward from students.

To discuss Student Senate meetings, minutes, or simply to contact a member of the Student Senate, email please email [email protected].

If you are interested in volunteering on the Student Senate, please contact your Program Director or Student Affairs ([email protected]).

Rocky Mountain University of Health Professions Adds Teletherapy Service to Provide Mental Health Resources for All Students

Lori L. Sisk, Director of Student Affairs

At Rocky Mountain University of Health Professions (RMUoHP), we understand student health and wellness is an important aspect of successful student life. We support students through holistic approaches using a framework based upon the Eight Dimensions of Wellness as prescribed by SAMSHA. In an effort to enhance support to all RMUoHP students, Student Affairs has provided access to teletherapy services through BetterHelp, which is “the world’s largest network of licensed, accredited, and experienced counselors who can help you with a range of issues including depression, anxiety, relationships, trauma, grief, and more.” (BetterHelp.com)

BetterHelp is free service provided by RMUoHP for all students, regardless of whether the students are in one of our residential or post-professional programs. Currently, BetterHelp works with over 250,000 students from 150 schools and universities nationwide. Counseling services are available in over 44 different languages and offer extended hours for sessions meeting the needs of our students’ demanding schedules.

By offering teletherapy services to students, the limitations of individual state mental health licensures and regulations remove accessibility barriers/limitations for students who reside outside of Utah. Students are matched with a counselor based upon their needs and disclosed demographics, which supports the diverse RMUoHP student population.

Mental health counseling services are unlimited for enrolled students and available through text, chat, phone calls, and video conferencing, thereby allowing students to select their preferred communication route.

RMUoHP believes in supporting all the dimensions of wellness for our students through holistic and preventive measures. For additional information on this program, contact The Department of Student Affairs at [email protected].

Welcome to RMUoHP Core Resource Course

Welcome to RMUoHP is an online core resource course that all newly enrolled students are invited to join. The purpose of this resource is to act as an information portal ‘welcome packet’ for all newly accepted students, serving as a connection with the university until their “RMU101 New Student Orientation” course begins at 6 weeks before the start of their program. It’s meant to ‘fill the gap’ between acceptance and RMU101.

The course content is informational only, with no requirement for interaction or ‘assignments’.

Information within this course includes:

  • Your RMU Team: Who to contact for additional information
  • New student FAQs
  • Tech Essentials: Hardware, software, and tips
  • Financial Aid
  • Student Support Services through the Department of Student Affairs
  • All about ‘Okta’: What is it and what is it used for?
  • Provo Area 360: Getting to Know Provo, Utah
  • Information specific to Residential students
  • Information specific to Limited Residency and online students

RMU Student Success Workshops

In 2019, the RMU Student Success Workshops were created as an added value to provide students with education on topics that fall outside of the classroom. All RMUoHP students were surveyed on the topics that were the most relevant. The Student Success Workshops are based upon topics indicated by students. The workshops occur once a month on campus and through online platforms. For students who cannot attend the live workshop, all workshops are recorded and accessible to RMUoHP students through their ‘Okta’ accounts.

Student Success Workshops include:

  • Doing Money Differently: Powerful Ways to Live A Life That Fits Your Dreams
  • Financial Aid 101
  • Painless Loan Repayments
  • Professional Networking: The Power of Fist Bumps & Fashion Faux Pas
  • Professional CV, Resume, and Cover Letter Writing

To access the recordings, click on the “RMU Event Recordings” button on your Okta dashboard.

For more information, please contact the Department of Student Affairs at [email protected].

What is BetterHelp?

BetterHelp is the largest online counseling platform worldwide, changing the way people get help with facing life’s challenges by providing convenient, discreet and affordable access to a licensed therapist. BetterHelp makes professional counseling available anytime, anywhere, through a computer, tablet or smartphone.

Who will be helping me?

After you sign up, you are matched to an available counselor who fits your objectives, preferences, and the type of issues you are dealing with. Different counselors have different approaches and areas of focus, so it’s important to find the right person who can achieve the best results for you. BetterHelp is able to provide a successful match most of the time; however, if you start the process and you feel your counselor isn’t a good fit for you, you may elect to be matched to a different counselor.

Who are the counselors?

Counselors on BetterHelp are licensed, trained, experienced, and accredited psychologists (PhD / PsyD), marriage and family therapists (LMFT), clinical social workers (LCSW / LMSW), or licensed professional counselors (LPC). All of them have a Masters Degree or a Doctorate Degree in their field. They have been qualified and certified by their state’s professional board after successfully completing the necessary education, exams, training and practice. While their experience, expertise and background vary, they all possess at least 3 years and 2,000 hours of hands-on experience. Click here to learn more about Betterhelp counselors.

How are the counselors verified?

The BetterHelp team ensures that every provider they bring to the platform is fully licensed and in good standing. Providers who apply are required to provide proper licensure documentation, proof of identity, and references from other licensed practitioners who have worked with them. BetterHelp then cross-checks their licensure information with their respective state licensing board.

In addition to checking credentials, each potential provider needs to complete a case study exam by a licensed clinician and can be evaluated in a video interview. The result of this rigorous 4-5 week process is that only about 15% of the therapists who apply to work through BetterHelp are accepted to the platform.

BetterHelp also shows the full licensing information for each provider to make it easy for you to do your own due diligence on your counselor.

Is BetterHelp right for me?

BetterHelp may be right for you if you’re looking to improve the quality of your life. Whenever there is anything that interferes with your happiness or prevents you from achieving your goals, BetterHelp may be able to help. We also have counselors who are specialized in specific issues, such as stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBT matters, grief, religion, self esteem and more.

BetterHelp is not the right solution for you if any of the following is true:

You have thoughts of hurting yourself or others

You are a minor or you are under the care of a legal guardian

You are in an urgent crisis or an emergency situation

You have been diagnosed with a severe mental illness, or if you have been advised to be in psychological supervision or psychiatric care

You were required to undergo therapy or counseling either by a court order or by any other authority

You do not have a device that can connect to the Internet or you do not have a reliable Internet connection

How much does it cost?

BetterHelp services are free for RMUoHP students and staff. After graduation, services are half-priced; if you used BetterHelp at any point during your time at RMUoHP. Standard prices range from $40 to $70 per week (billed monthly) with the option to cancel at any time for any reason.

Can Betterhelp substitute for traditional face-to-face therapy?

The professionals who work through BetterHelp are licensed and credentialed therapists who were certified by their state’s board to provide therapy and counseling. However, while the service may have similar benefits, it’s not capable of substituting for traditional face-to-face therapy in every case. Please note that your provider won’t be able to make any official diagnosis, to fulfill any court order or prescribe medication.

I signed up. How long until I’m matched with a counselor?

It generally takes around 24 hours to be matched with a counselor, and on some occasions might take a little longer depending on which qualifications and expertise you prefer in a counselor.

How will I communicate with my counselor?

You can get counseling in four ways:

Exchanging messages with your counselor

Chatting live with your counselor

Speaking over the phone with your counselor

Video conferencing with your counselor

You can use different ways at different times as you wish, based on your needs, availability, and convenience.

How does messaging work?

Once you are matched to a counselor, you and your counselor will get a dedicated “room”, which will be your private and secure place to communicate. In this room, you will write about yourself, the things going on in your life, ask questions, and discuss the issues that trouble you. Your counselor will then read your messages, and respond with questions, feedback, insights, and guidance.

You can exchange messages with your counselor at any time, from anywhere, using any Internet-connected device. The room is open 24/7 and since it is not in real-time it doesn’t require scheduling. Instead, you can choose whenever you want to write or respond to your counselor. You will get a notification by email when the counselor has sent you a message.

How do live chat sessions work?

You will sometimes want to have a text conversation with your counselor in real-time. This way you can still enjoy the convenience and privacy of messaging but also enjoy a “live” interaction that allows instant response and feedback from your counselor.

To have a live chat session, you will first need to schedule a time with your counselor. At the scheduled time, log in to your account to start typing and chatting with your counselor.

How do live phone sessions work?

Phone sessions are a great way to conveniently speak with your counselor by simply using your landline or cell phone, no matter where you are

To talk with your counselor over the phone, you will need to schedule a time with your counselor and log in to your counseling room at that time. The counselor will prompt you to start the phone session and the system will ask you for your phone number. The system will then call you at that number and connect you with your counselor to start the phone session. Please note that the phone number you enter will not be shared with the counselor.

How do live video sessions work?

You can also have a video session with your counselor where you see each other and talk with each other in a virtual face-to-face setting (similar to Skype).

To talk with your counselor via video, you will need to schedule a time with your counselor and log in to your counseling room at that time. Your counselor will then prompt you to start the video session. After you confirm, you will immediately begin video chatting with your counselor.

Can I go back and read the counselor’s previous messages?

Yes. you can always log in to your account and read all the counselor’s messages to you. This may help you in reflecting and remembering some of the guidance and input that you received this is one of the main advantages of e-counseling.

How long can I use BetterHelp?

As a RMUoHP student, staff, or faculty member you may use Betterhelp as often as needed. There are no maximum amount of visits per month, week, or year. This depends on your needs and varies a lot from one person to another. Some people feel they get most of the value after just a few weeks, while others prefer to stick to the program for an extended period of time. This is completely up to you.

How will I pay for my BetterHelp membership?

Betterhelp services are free for all enrolled RMUoHP students and employees.

Betterhelp will send you a personalized email, which is triggered by RMUoHP, in which there is a unique URL link to begin the intake process/questionnaire. Your free access is associated with your RMUoHP student email account only. If you cannot locate this email, please email [email protected] to have the invitation resent directly to your rm.edu email address.

What is the role of BetterHelp.com?

The service is provided by independent providers who work directly with you. These providers are not employees of BetterHelp and the site doesn’t oversee them professionally. Our mission is to build, maintain, and support a platform that lets users and counselors communicate effectively, and to facilitate this channel so they can get the most out of their interaction.

How can I be sure that this is an effective form of counseling?

There are many studies that confirm the effectiveness of the online medium for making life changes. For example, a study published by JMIR Publications and conducted by researchers from University of California – Berkeley, University of California – San Francisco, and the San Francisco General Hospital, concluded that “users of BetterHelp experienced significantly reduced depression symptom severity after engaging with the platform.”

In addition to the studies, BetterHelp receives feedback and testimonials from many happy users.

How is my privacy protected?

BetterHelp is totally obsessed about securing your privacy and confidentiality, and has built a state-of-the-art technology, operation, and infrastructure with one thing in mind: protecting your privacy and safeguarding the information you provide. Our privacy and confidentiality standards are by far more advanced than what is required by law or regulations, so you can feel safe and comfortable.

You don’t need to identify yourself

Everything you tell your counselor is protected by strict federal and state laws.

BetterHelp doesn’t cooperate or work with any insurance companies or employers, so nothing needs to be shared, reported or filed with them.

You can always click the “Shred” button next to each message that you’ve sent so it will no longer show in your account.

All the messages between you and your counselor are secured and encrypted by banking-grade 256-bit encryption.

BetterHelp’s servers are hosted in an “A Grade” facility, ensuring the best-in-class security and protection.

BetterHelp’s browsing encryption system (SSL) follows modern best practices, providing world class online security and encryption.

BetterHelp’s databases are encrypted and scrambled so they essentially become useless in the very unlikely event that they are being stolen or inappropriately used.

If you wish for any of your information or records to be released to a third party, please let your counselor know. Your counselor will send you an authorization form that you will need to fill and sign before your information can be released.

Can I stay anonymous?

When you sign up you are not asked your full name or contact information. You may pick any “nick name” which will identify you in the system. When you decide to start the counseling process, we will ask you for emergency contact information which is kept safe in the system so it can be used if your counselor believes that you or someone else might be in danger.

How can I get started with BetterHelp?

Check your rm.edu email for an invitation. If you cannot find a message from BetterHelp, contact Student Affairs at [email protected].

How do I reset the pin code on my app?

You can reset your pin by first logging out of the account on the app in your account settings. Once you log back in, you will be prompted to create a new pin.

Are there specific counselors that can assist with addiction issues? If so, how do I connect with them?

There are multiple therapists with expertise in a variety of fields, and many of them have expertise working on addiction related issues. On the questionnaire, you are asked, “what brings you to seek help.” Should you indicate that you are coping with addictions, you will get matched with the proper counselor for that. You can always reach out via the [email protected] email and ask for help with possibly getting re-matched to better address your needs/issues.

How do I change counselor if my current counselor is not a good fit?

On the platform/app there’s a button that says “switch a counselor”– the process is super easy! On top of that, you can always reach out via the [email protected] email and ask for help with getting re-matched with a different counselor.

If I indicated “individual” counseling in their intake questionnaire, how can I change the need to “couples”?

Only one account can be used per unique link (sent to email). If you need to create another/different account, you will need to be sent a secondary invite to a different email address and create another account. Please email studentaffa[email protected] to request another link.

Still have questions? Contact Student Affairs at [email protected] 801.375.5125 (select option “4”).

University alumni and students are a wonderful resource for qualified applicants. You have the necessary insight and first-hand experience to identify individuals who have the ability to be successful in our programs.

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