Section 10 · Service desk
Request Data
The governed intake for ad-hoc data and reporting requests. Routing every request through one desk keeps the Office of Institutional Research the single source of record, so published numbers and requested numbers never drift apart.
One intakeDefined SLA
How it works
Request process & turnaround
Submit a data request
Email the desk directly — tell us the question, the audience, and the deadline. We confirm scope and turnaround in writing. Draft SLA · acknowledge in 2 business days
Email the request desk ›
Dashboard access issues
Can’t open a dashboard or report you should have access to? Use the access form and we’ll fix the permission.
Report an access issue ›
Why one desk?
When figures are pulled ad-hoc from the warehouse by many hands, two reports of “the same” number can disagree. A single governed intake — pointing back to the same governed sources and the Data Governance & Definitions glossary — is how this office prevents that.